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To place an order the customer must be 18 years of age or older.

This is an online store, there is no physical store presence. So it is not possible to pick up your order.

After we receive your payment, your order will be processed as quickly as possible (Status: Processing). There is no need to email us when you receive an email with a change of status. Your order will not be sent after you received an e-mail with Status: Shipped.

We guarantee delivery of your order or your money back. Exceptions: illegal activities / rightful seizure by customs

Shipping/Handling Costs Netherlands:
up to 34,99 Euro: 3,45 Euro
Free shipping from 35,00 Euro

Shipping/Handling Costs Europe:
Minimum order amount: 20,00 Euro
up to 34,99 Euro: 9,50 Euro
35,00 Euro - 54,99 Euro: 8,50 Euro
55,00 Euro - 99,99 Euro : 7,50 Euro
Free shipping from 100,00 Euro

Shipping/Handling Costs World*:
Minimum order amount: 20,00 Euro
up to 54,99 Euro: 14,50 Euro
55,00 Euro - 74,99 Euro: 13,50 Euro
75,00 Euro -249,99 Euro: 12,50
Free shipping from 250,00 Euro

*Incl. some European countries

Legal: All products we sell are legal in Holland. Before ordering, please check the legal status of the products you want to order in your country. We do not have specific information about every country.

In the absence of your payment the order is canceled. If Smart Products has made an error in your order or if your order is incomplete, you can report it by e-mail. We will then ensure that the goods are exchanged and / or supplemented. Within 14 days after receipt of your order, it is possible to return your purchase without explanation. This is in accordance with Directive 2002/65 / EC of the European Parliament. An exception to this are products which are subject to decay. This exception applies to a wide range of our products. For other products is that you must notify us within 24 hours of receiving your order aware of the fact that you wish to return the goods. You can do this by sending us an e-mail stating the products you wish to return. The costs of return are for your own account.

Note: The botanical products offered on this website are delivered with no expressed or implied fitness for any specific purpose. Our products are botanical specimen, intended for scientific study, incense or potpourri.

Only create an account when you are sure you are going to make an order right away and are able to pay with the payment methods we accept. Once a week accounts without an order will be removed.

Payments we accept:

EU Bank Transfer   Overboeking    Cash Euros 

Bitcoin payment link:

Smart Products - Dorpsstraat 65 - 3274 BC Heinenoord - The Netherlands - CC 23093143
IBAN: NL19INGB0009475705 BIC / SWIFT-Code: INGBNL2A Bank: ING
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